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Customer Service Division
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Customer Service Division

To convey their care and provide proper after sales customer support and maintenance for their clients, ATG has established the "Customer Service Division (CSD)," as an independent unit to take care of these aspects.
 
Following ISO 9001:2000 standards, CSD is a well equipped modern service center. It is staffed with approximately 200 qualified, certified and experienced hardware and software engineers, along with fully automated genuine spare parts stores and testing labs that reflect the "technology specialization" capabilities possessed by ATG.
 
CSD has a specialized service unit for office equipment to keep up with continuously changing technology and solve the unique challenges in the field of document imaging products. It is ATG's policy to achieve and maintain a high Standard of quality in its service and workmanship. This is part of our endeavor to satisfy our customer's expectations and maintain our position as market leaders in our line of business. We believe in quality service and for that reason, have highly skilled technical team comprised of certified professionals who provide the highest standard of post-sales support. We are the first in the market to commit a two hour response guarantee for service calls.
 
CSD provides maintenance and consultancy services, supporting ATG's wide client base, through the followings specialized departments:
  • Helpdesk Agents
  • IT Auditing & Consulting Services
  • Data Centre Service Team
  • Converged & Security Team
  • PC, laptop & Imagining/Printing Workshops
  • Office Equipment Service Center
  • Home Electronics Service Center
  • IT Consumables Sales Team
  • Office Equipment Consumables Sales Team
  • Installation & Logistics Team
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