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Business Process
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ATG Business Process Focused on Client Needs 
 
The strength of ATG stems from the fact that it is a turnkey solution provider. Every project ATG undertakes is studied, designed and implemented by certified staff for each and every technology used by the solution. Specialized training and certification for our staff is just one tool to give our customers the peace of mind they deserve on any implementation made by ATG. Once completed, sales maintenance and support will be provided by the same high caliber staff through its professional call centers and helpdesk.
 
Customer satisfaction is the focus of ATG’s business process. For any project it plans to capture, ATG’s staff keeps customer satisfaction as their number one priority and will go through the following steps to be able to reach the ideal implementation suited for the customer:
 
Understand 
ATG will take the time to understand the needs of both their client and the end-users. ATG will work with its clients to grasp their key requirements and the role that the technology needs to play to meet them.  
 
Design 
The project engineers will create a solution that integrates leading edge IT technologies while taking into consideration the site layout and available customized systems. This is to ensure the successful integration of all system components, with a design focus on providing both user-friendly and reliable solutions. 
 
Build 
ATG’s skilled team will construct the solution to the highest possible standards. The combined team experience in the implementation of the various IT solutions provides ATG with the ability to work comfortably with architects, designers, IT consultants and other project contractors on a complete and a successful handover of the project to its clients. 
 
Train 
In parallel to project implementation, ATG will ensure a smooth transition of the project management to its clients by training their personnel to professionally manage the project. Alternatively, the client may resort to ATG’s professional services to outsource the project management, if they so desire. 
 
Support 
ATG will follow through with an after sales support proposal in order to maintain the installation and ensure a consistent and reliable user experience.  
 
Explore 
After the project is successfully implemented, ATG will continue to demonstrate the future industry’s trend and technology road map for its clients, to explore possible ways to take advantage of future enhancements to improve the implemented solution.
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